Payment Policy

At Capilania, we are committed to providing our customers with a secure, convenient, and straightforward checkout experience.

1. Accepted Payment Methods

Capilania processes online payments securely through Shopify Payments.

Depending on your location, currency, device, and the payment methods available at checkout, we may accept:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Discover
  • Diners Club
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna and other eligible local payment methods

The payment methods available to each customer may vary by country, currency, eligibility, and other factors. The payment options displayed at checkout are the methods currently available for your order.

2. Payment Processing

Payments are processed securely through Shopify Payments and other payment providers that may be available through our Shopify checkout.

Capilania does not directly collect or store your complete credit or debit card details. Payment information is processed through the secure payment infrastructure provided by Shopify and the applicable payment provider.

Your order will normally be processed once payment has been successfully authorized and the order has been accepted.

3. Payment Authorization

If your payment cannot be authorized, your order may not be completed.

A payment may be declined or fail for reasons including:

  • Insufficient available funds
  • Incorrect payment or billing information
  • Card or payment-method restrictions
  • Security or identity-verification requirements
  • Restrictions imposed by your bank or payment provider
  • Fraud-prevention checks
  • Technical or processing issues

If your payment is unsuccessful, please verify your payment information, contact your bank or payment provider if necessary, or select another available payment method.

4. Order Confirmation

After your payment has been successfully processed and your order has been accepted, you will receive an order confirmation by email.

Please ensure that the email address entered during checkout is correct and check your spam or junk folder if you do not receive your confirmation.

If you require assistance, please contact us at:

Email: support@capilania.com

5. Payment Security

Capilania uses Shopify's secure checkout and payment infrastructure to process transactions.

Shopify Payments uses security measures designed to protect payment information, including encryption, fraud detection, and authentication technologies such as 3D Secure where applicable.

Capilania will never ask you to provide your complete card details, card PIN, banking password, or other sensitive payment credentials by email, telephone, or social media.

6. Refunds

Approved refunds will generally be issued to the original payment method used to complete the purchase.

Once a refund has been processed by Capilania, it may take up to 10 business days or longer for the funds to appear in your account, depending on your payment provider, card issuer, or financial institution.

Processing times are controlled by the relevant payment provider or financial institution and may therefore vary.

For further information regarding returns and refund eligibility, please refer to our Refund Policy.

7. Currency and Conversion

The applicable price and currency for your order will be displayed during the shopping and checkout process.

If your payment requires currency conversion, your bank, card issuer, Shopify, or another payment provider may apply its own exchange rate or currency-conversion fee.

Capilania is not responsible for exchange-rate differences, international transaction fees, or other charges imposed by your bank, card issuer, or payment provider.

8. Fraud Prevention and Payment Verification

To protect our customers and our business, orders may be subject to automated or manual fraud-prevention and payment-verification checks.

Shopify, payment providers, financial institutions, or Capilania may review transactions where there are reasonable concerns regarding unauthorized activity, fraud, payment verification, or account security.

We reserve the right to delay, cancel, or request additional information regarding an order when reasonably necessary to verify the transaction.

If an order is cancelled after payment has been successfully captured, any applicable refund will generally be returned to the original payment method.

9. Payment Disputes and Chargebacks

If you believe you have been charged incorrectly or experience an issue with a payment, we encourage you to contact Capilania first so that our customer service team can investigate and assist you.

Customers may also have rights available through their card issuer, bank, or payment provider, subject to the applicable provider's terms and conditions.

10. Contact Us

If you have any questions regarding payments, billing, refunds, or a transaction made through Capilania, please contact us:

Email: support@capilania.com
Phone: +44 196 270 9989

Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed