Refund policy
At Capilania, we want you to feel confident when shopping for men's clothing through our online store. If you are not completely satisfied with your purchase, you may be eligible to return your item under the conditions described below.
1. 30-DAY RETURN PERIOD
We offer a 30-day return period.
You generally have 30 days from the date your order is delivered to contact us about a return.
To start a return, please contact:
Please include:
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Your full name
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Order number
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Email address used for the order
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Product(s) you wish to return
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Reason for the return
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Photographs where relevant, particularly if the item arrived damaged or incorrect
Our customer service team will provide instructions regarding the return process.
2. RETURN COST
Returns are offered at no cost for eligible returns under this policy.
Please contact us before sending anything back. Do not send a return to an address provided by an unrelated third party or to an address other than the return address/instructions supplied by Capilania.
3. RETURN CONDITIONS
To help ensure that returned products can be processed efficiently, returned items should generally:
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Be unworn
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Be unused
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Be in their original condition
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Be clean and free from damage
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Include original tags where applicable
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Include original packaging where reasonably possible
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Not have been altered, washed, or intentionally damaged
Items that do not meet these conditions may be subject to assessment before a refund is issued.
4. WRONG, DAMAGED, OR DEFECTIVE ITEMS
If you receive:
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The wrong product
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The wrong size due to a fulfillment error
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A damaged product
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A defective product
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An item materially different from what you ordered
please contact us as soon as possible at:
Please provide your order number and, where useful, photographs showing the issue.
We will review the situation and, where appropriate, arrange a suitable solution such as a replacement, return, or refund.
5. REFUND PROCESS
Once your return has been received and assessed, we will process the applicable refund.
Refunds are normally issued to the original payment method used for the purchase.
After the refund is processed by Capilania, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
Our target processing period is:
Up to 10 days after the applicable return/refund has been approved and processed.
6. PAYPAL REFUNDS
If your original purchase was paid using PayPal, an approved refund will generally be returned through PayPal to the applicable payment method associated with the transaction.
The time it takes for the funds to become available may vary depending on PayPal and your financial institution.
7. NON-RETURNABLE SITUATIONS
Certain products may not be eligible for return where applicable law permits an exclusion, particularly products that have been:
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Used beyond reasonable inspection
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Damaged after delivery through customer misuse
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Altered or modified
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Washed where washing affects the item's condition
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Returned outside the applicable return period without a valid legal basis
Nothing in this policy is intended to remove or restrict any mandatory rights you may have under applicable UK consumer law.
8. EXCHANGES
If you require a different size or another product, contact our customer service team.
Depending on stock availability and the circumstances of your request, we may arrange an exchange or recommend returning the original product and placing a new order.
9. CANCELLATION RIGHTS
For UK consumers, certain statutory cancellation rights may apply to online purchases.
Where applicable, these rights operate separately from our voluntary 30-day return policy.
Nothing in this policy is intended to limit mandatory consumer rights provided by applicable law.
10. REFUNDS FOR PROMOTIONAL ORDERS
If a promotional discount was applied to an order, the refund amount may reflect the actual amount paid for the returned product.
Where an entire qualifying order is returned, applicable promotional conditions may also be taken into account.
11. SHIPPING FEES
Our standard shipping service is advertised as free shipping.
Where applicable, original delivery charges and any additional services may be treated in accordance with applicable consumer law and the circumstances of the return.
12. RETURN ADDRESS
Returns should only be sent to the address or return instructions provided by our customer service team.
Our UK shipping and returns address is:
Capilania
26 Seymour Pl
Odiham, Hook
RG29 1AY
United Kingdom
Please contact us before returning an item so that we can provide the correct return instructions.
13. CONTACT US
For any return, refund, or exchange request:
Email: support@capilania.com
Phone: +44 196 270 9989
Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed
We are committed to handling returns fairly and helping customers resolve issues as efficiently as possible.