Shipping policy
At Capilania, we aim to make delivery straightforward and convenient for customers throughout the United Kingdom.
1. FREE SHIPPING
Capilania currently offers free standard shipping on eligible orders.
There is no additional standard shipping charge added at checkout for qualifying orders.
2. ORDER HANDLING
After you place an order, our team begins preparing it for shipment.
Handling Time
Orders generally require:
1–3 business days
for processing and handling before shipment.
Business days are generally Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or holidays may begin processing on the next business day.
3. DELIVERY TIME
After handling and dispatch, standard delivery generally takes:
4–9 business days
Delivery may take longer depending on the destination city, local delivery conditions, courier operations, peak periods, or circumstances outside our control.
Estimated Overall Time
For planning purposes, customers should generally allow approximately:
5–12 business days
from order processing through delivery, depending on the destination and circumstances.
These are estimated delivery periods rather than guaranteed delivery dates.
4. DELIVERY DEPENDS ON CITY
Delivery times may vary between different UK locations.
Factors that may affect delivery include:
-
Delivery address
-
City or region
-
Courier workload
-
Local delivery conditions
-
Seasonal demand
-
Public holidays
-
Weather conditions
-
Incorrect or incomplete addresses
-
Delivery attempts
-
Circumstances outside our reasonable control
Some locations may therefore receive orders faster or slower than the estimated timeframe.
5. ORDER CONFIRMATION
After completing your purchase, you should receive an order confirmation by email.
Please check that your:
-
Name
-
Delivery address
-
Email address
-
Telephone number
-
Product information
are correct.
If you notice an error, contact us as quickly as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
6. SHIPPING CONFIRMATION
Once your order has been dispatched, you may receive a shipping confirmation or tracking information where tracking is available.
Tracking information may take some time to update after the package has been handed to the relevant delivery service.
7. DELIVERY DELAYS
Although we aim to meet our estimated delivery times, delays can occasionally occur.
Possible causes include:
-
Courier delays
-
High seasonal demand
-
Severe weather
-
Public holidays
-
Incorrect delivery information
-
Delivery restrictions
-
Operational disruptions
-
Events outside our reasonable control
If your order has exceeded the expected delivery period, please contact:
with your order number so that we can assist.
8. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information during checkout.
If an order is returned because of an incorrect or incomplete address supplied by the customer, please contact us so we can determine the appropriate next steps.
9. LOST OR MISSING PACKAGES
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
-
Your delivery area
-
Safe places
-
Household members
-
Neighbours
-
Building reception or mailroom
-
Courier delivery notifications
If the package remains missing, contact us at:
We will review the available delivery information and assist where possible.
10. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where useful, provide photographs of:
-
The outer packaging
-
Shipping label
-
Damaged area
-
Product condition
This can help us investigate the issue more efficiently.
11. DELIVERY ADDRESS
Our UK shipping and returns address is:
Capilania
26 Seymour Pl
Odiham, Hook
RG29 1AY
United Kingdom
Please note that this address should not be used for unsolicited returns without first contacting our customer service team.
12. CUSTOMER SUPPORT
For shipping questions, please contact:
Email: support@capilania.com
Phone: +44 196 270 9989
Opening Hours (GMT):
Monday–Friday: 09:00–17:00
Saturday–Sunday: Closed
We will do our best to respond to customer inquiries during our normal business hours.