Terms of service

Welcome to Capilania.

These Terms of Service govern your use of the Capilania website and your purchase of products through our online store.

By accessing or using our website, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website.

1. ABOUT CAPILANIA

Capilania operates an online store specializing in men's clothing and related fashion products for customers in the United Kingdom.

Email: support@capilania.com
Phone: +44 196 270 9989

Shipping & Returns Address:
26 Seymour Pl
Odiham, Hook
RG29 1AY
United Kingdom

2. ELIGIBILITY

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, prices, and other product information displayed on our website are accurate.

However:

  • Colours may appear differently depending on your device or screen.

  • Product photographs may vary slightly from the physical product.

  • Measurements may have reasonable manufacturing tolerances.

  • Product availability may change without notice.

If a significant error is discovered in product information, we reserve the right to correct it.

4. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

We reserve the right to limit quantities or discontinue products where reasonably necessary.

If an order is accepted but we subsequently discover that an item is unavailable, we may contact you regarding the situation and provide an appropriate solution, including a refund where applicable.

5. PRICES

All prices displayed on the website are presented in the applicable currency shown at checkout.

Prices may change at any time before an order is placed.

A price change will not normally affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing error or where applicable law permits otherwise.

6. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After submitting an order, you may receive an automated order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance where additional verification is required.

We reserve the right to cancel or refuse an order where reasonably necessary, including in situations involving:

  • Suspected fraud

  • Payment problems

  • Incorrect pricing

  • Product availability issues

  • Incorrect customer information

  • Technical errors

  • Unusual purchasing activity

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. PAYMENT

Capilania may accept PayPal as a payment method.

Payment must be successfully authorized before an order can be processed.

You confirm that the payment information you provide is accurate and that you have the right to use the selected payment method.

8. SHIPPING

Our standard shipping service is offered free of charge for eligible orders.

Estimated handling time:

1–3 business days

Estimated delivery time:

4–9 business days

Estimated overall timeframe:

5–12 business days depending on the destination city and circumstances.

Delivery estimates are not guaranteed delivery dates.

Please see our Shipping Policy for additional information.

9. RETURNS AND REFUNDS

Capilania offers a 30-day return period for eligible products.

Eligible returns are offered at no cost.

Returned products should generally be unworn, unused, undamaged, and in their original condition.

Please contact us before returning an item.

For complete details, please review our Refund & Returns Policy.

10. CANCELLATION AND CONSUMER RIGHTS

Nothing in these Terms of Service is intended to exclude, restrict, or replace mandatory consumer rights available under applicable UK law.

Where applicable, statutory rights regarding defective, misdescribed, or unsuitable products continue to apply.

11. INTELLECTUAL PROPERTY

All content on the Capilania website, including where applicable:

  • Logos

  • Brand names

  • Text

  • Product descriptions

  • Graphics

  • Photographs

  • Website design

  • Layout

  • Images

  • Icons

may be protected by intellectual property laws.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit website content without appropriate authorization, except where permitted by law.

12. PROHIBITED USE

You agree not to use the website:

  • For unlawful purposes

  • To commit fraud

  • To interfere with website security

  • To introduce malicious software

  • To attempt unauthorized access

  • To collect information about other customers without authorization

  • To misuse website content

  • To interfere with website functionality

We reserve the right to restrict access where reasonably necessary to protect our website, customers, or business.

13. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, technology providers, analytics services, advertising services, and delivery providers.

Third-party services may be governed by their own terms and privacy policies.

14. WEBSITE AVAILABILITY

We aim to keep the website available and functional, but we do not guarantee that the website will always operate without interruption.

Temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Hosting problems

  • Security incidents

  • Network disruptions

  • Events outside our reasonable control

15. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes liability where such limitation or exclusion would be unlawful under applicable law.

Subject to applicable law, Capilania shall not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects statutory consumer rights.

16. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by circumstances reasonably beyond our control, including natural events, severe weather, transportation disruptions, courier problems, government actions, technical failures, or other unforeseen events.

Where possible, we will take reasonable steps to minimize the impact on customers.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised "Last Updated" date.

18. GOVERNING LAW

These Terms are intended to operate in accordance with applicable laws of the United Kingdom.

Mandatory consumer protections applicable to customers will continue to apply regardless of any contractual provision.

19. CONTACT

If you have questions about these Terms of Service, contact:

Capilania

Email: support@capilania.com
Phone: +44 196 270 9989

Customer Service Hours:

Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed