Privacy policy

Last updated: September 15, 2026

At Capilania, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact our customer service team, or otherwise interact with our store.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you may have regarding your personal information.

By using the Capilania website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Capilania is an online men's clothing store serving customers in the United Kingdom.

Store: Capilania
Email: support@capilania.com
Phone: +44 196 270 9989
Customer Service: Monday–Friday, 09:00–17:00 GMT
Weekends: Closed

For shipping and returns:

26 Seymour Pl
Odiham, Hook
RG29 1AY
United Kingdom

2. INFORMATION WE COLLECT

When you use our website, we may collect different types of information depending on how you interact with Capilania.

Information You Provide Directly

When you place an order, create an account, contact us, or submit information through our website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details

  • Product information

  • Communication history with our customer service team

  • Information you provide when requesting a return or refund

Payment Information

Payments may be processed through third-party payment providers, including PayPal.

We generally do not directly store complete payment-card information on our own systems. Payment information is processed by the relevant payment provider according to its own privacy and security policies.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic information

  • Pages visited

  • Products viewed

  • Referring website

  • Time spent on pages

  • Website interactions

  • Cookies and similar technologies

This information helps us understand how visitors use our website and allows us to improve our services.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Delivering products to you

  • Processing returns and refunds

  • Providing customer support

  • Communicating with you about your order

  • Sending order confirmations and shipping updates

  • Responding to questions and requests

  • Improving our website and services

  • Understanding customer preferences

  • Detecting and preventing fraudulent or unauthorized transactions

  • Maintaining website security

  • Complying with applicable legal requirements

  • Resolving disputes

  • Improving our products, services, and customer experience

Where applicable, we may also use information to send marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.

4. MARKETING COMMUNICATIONS

If you choose to subscribe to marketing communications, we may send you information about:

  • New collections

  • New products

  • Special offers

  • Promotions

  • Seasonal collections

  • Store announcements

  • Other Capilania updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping notifications, or information relating to your purchase.

5. COOKIES

Capilania may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep items in your shopping cart

  • Remember website preferences

  • Maintain website functionality

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising effectiveness

  • Provide relevant marketing where permitted

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. SHOPIFY

Our store is hosted and operated using Shopify's e-commerce platform.

Shopify provides the technology that allows us to offer our products and process customer orders.

Information submitted through our store may be processed by Shopify and other service providers involved in operating our online store.

You should also review Shopify's privacy information for further details regarding how Shopify handles personal information.

7. PAYMENT PROCESSING

We may offer PayPal as a payment method.

When you choose PayPal, certain information may be shared with PayPal as necessary to process your transaction, verify payment, prevent fraud, and complete your purchase.

Payment providers process information according to their own privacy policies and terms.

8. SHARING PERSONAL INFORMATION

We do not sell your personal information as a product.

We may share necessary information with trusted service providers where required to operate Capilania, including:

  • Shopify

  • Payment providers

  • Shipping and delivery providers

  • Returns processing providers

  • Website and technology providers

  • Customer support services

  • Analytics and marketing service providers

  • Fraud prevention services

  • Professional advisers where necessary

  • Government authorities where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.

9. INTERNATIONAL DATA TRANSFERS

Some service providers used to operate our store may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards may be used where required by applicable data protection laws.

10. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account information and devices.

11. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal and accounting requirements.

The exact retention period may vary depending on the type of information and the reason it was collected.

12. YOUR PRIVACY RIGHTS

Depending on applicable UK data protection law, you may have rights including:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to request restriction of certain processing

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to request information about how your data is processed

Some rights are subject to legal limitations and exceptions.

To exercise a privacy-related right, contact:

support@capilania.com

We may need to verify your identity before completing certain requests.

13. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Capilania is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

16. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Capilania

Email: support@capilania.com
Phone: +44 196 270 9989

Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed

Shipping & Returns Address:
26 Seymour Pl
Odiham, Hook
RG29 1AY
United Kingdom